✔Reducing risk and securing sensitive customer payment data
✔Taking your entire contact centre out of scope of PCI DSS
✔Reducing average handling times (AHT) and increasing first contact resolution (FCR)
✔Protecting your valuable company reputation
✔Delivering significant return on investment (ROI)
✔Providing unparalleled customer service
✔Preventing DTMF bleed and keeping dial tones off call recordings
The most secure solution.
1. Agent enables secure mode.
2. Customer uses their telephone keypad to enter their sensitive data.
3. Resume the call once payment has processed.
- Safer shopping over the phone – protecting them against credit card theft & unauthorised use
- Peace of mind – they can have confidence that your company has made their security a priority
- Simplicity to pay over the telephone when payments are secure
Customers will come to know and expect that their payment data will be protected during telephone transactions. This will give your brand a competitive advantage against those companies that don’t offer a secure payment option.
For Your Customers
Semafone’s patented data capturing method utilises dual-tone multi-frequency masking, replacing key tones with flat pitch sounds as the customer inputs their data. If the caller is unwilling or unable to share their payment details using their telephone keypad, our automated speech recognition solution can also provide a suitable solution. The agent cannot decipher the numbers in any way shape or form and is able to stay on the line in full voice communication with the customer throughout the entire transaction.
For Your Agents
With Semafone, your staff no longer need to work in environments with stringent, draconian security measures, like the use of “clean rooms” where agents cannot have mobile phones, writing equipment, paper or even bags. These restrictions have a negative effect on employee morale and job satisfaction, leading to high staff turnover. Because agents do not have access to sensitive payment data, they can freely access tools, like webchat and social media, that improve the working environment and help to deliver superior customer service.
Semafone is scalable, flexible and resilient, and can integrate seamlessly with your existing telephony. The solution’s integration with your PSP ensures rapid deployment and minimum disruption to your business, and there is no need to upgrade or change your CRM systems or call recording technology. Cardprotect Voice+ also helps with call recording dilemmas. Some industries, including the government and financial services sectors, require a complete and full recording of phone conversations.